Account Executive/Customer Success Specialist

salary range
5000-7000 PLN net (B2B contract), 4000-5500 PLN gross (Employment contract)
workplace
remote or Krakow office
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About our projects

In the Ergonode team we are implementing from scratch a new system for product catalogue management (www.ergonode.com). Our goal is to create one of the most intuitive systems on the market, where ecommerce managers, product & business owners will be very satisfied with the applied solutions. Our team is not big and works in Scrum - currently there are 10 people. We work in a startup environment & and apply this mindset to our everyday job, but we’re a part of a bigger organisation - Strix. You’ll join a Support Team.

Responsibilities

1. Be the first contact with customers:

  • help with environment configuration,
  • analysis of the client’s assortment and do the consultation (with the sales department),
  • assistance in configuring the assortment, workflow and general features of the system,

2. Preparation of the client’s support process:

  • taking care of FAQ,
  • taking care of User Guide,
  • respond to internal tickets, messages that come from our Community in an efficient way,
  • analysis of reported errors and providing them to developers along with a complete set of information (logs, exact error recovery path,priority),
  • on-site support of our clients with their installed software.,
  • help with answering questions with regards to usability of the product,
  • customer education about products and good practices.

What we expect

  • Startup-like mindset and willingness to participate in a growing project with lots of changing factors.
  • Basic knowledge of e-commerce.
  • fluent English at B2+ level.
  • fluent Polish at B2+ level.
  • A good understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology and to train on new skills.
  • Strong communication skills.
  • Problem-solving attitude.
  • Customer service experience.
  • Out-going personality, and willingness to help customers to success

Nice to have

  • IT related background.

Why Strix is a great place to work

We're a people-first company. Thanks to unique work culture, we have created a space that not only attracts great employees but is also a forge of real talents. Check how cool we are: bit.ly/StrixCulture.

We've great experts on the team. It is not only our opinion, the Clutch.co named us the best company in the category "Top Developers in Poland 2020": bit.ly/TopDev2020.

Because it's the best place to grow! Knowledge & wisdom are our main values - that's exactly why our company name comes from the owl species. We take our employees' ideas seriously and give Strixers space for self-development - training, conferences, internal meetups, or courses.

If you think Strix would be the perfect place for you to work, we'd love to see you on board.
Let us know and send us your application.
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About us

We are an e-commerce agency consisting of UX designers, programmers and project managers. We have been operating in the market since the beginning of online sales in Poland. For 13 years we have been designing and delivering e-commerce systems with care for excellent customer experience. We implement projects for leaders in many industries such as DIY, electronics, automotive, fashion & beauty, finance or FMCG.

130+
employees
13
years on the e-commerce market
65+
enterprise e-commerce projects

See how we work

Benefits

Internal initiatives

Offline & online integration events meetups, family picnics, parties, etc. 

Integration budget

Monthly offline integration budget for each team member.

Remote work

The possibility of choosing a workplace - remote or from the office.

Time for grow

3 hours for your development per week.

Growth budget

Development budget for each employee in the amount of 3000 PLN/year.

Private medical care

Medical package that makes it easier to access health care. 

Bonus program

Unique internal program to support motivation and build relationships (Bonus room).

Company library

Access to a rich company library and the possibility of its expansion.

The best equipment

Financing of computer equipment for B2B employees.

Purchase of eyeglasses

Funding for the purchase of eyeglasses for employees (employment contract).

Flexible working hours

Ability to start work at a time of your choice between 7:00am-10:00am.