Implementation · Maintenance
Keep your ecommerce systems stable, secure and ready for growth
We treat maintenance as active ecommerce environment management — including monitoring, incident handling, releases, updates and performance optimisation.
When is it worth it?
- Ecommerce is a critical sales channel for your business.
- You need clear response times and operational accountability.
- Your system requires ongoing updates, monitoring and development support.
What do we do?
- Monitor systems and detect issues proactively.
- Handle incidents and errors within SLA.
- Manage releases, updates and changes.
- Optimise performance, stability and security.
What do you gain?
- Business continuity and reduced downtime.
- Fast response to incidents and problems.
- A team that can focus on development instead of firefighting.
Maintenance and SLA
Stable ecommerce every day, not only after launch
For companies where ecommerce is one of the key sales channels, every outage, performance drop or post-release error creates real business risk: lost orders, overloaded service teams, dissatisfied customers and lower trust in the brand.
That is why ecommerce system maintenance should not be treated as passive ticket-based support. It is continuous care for the sales environment: monitoring, fast incident response, release control, updates, stability optimisation and readiness when the store handles campaigns, seasonal peaks or higher traffic.
At Strix, we provide post-implementation support and SLA for companies that cannot afford long downtime, uncontrolled errors or chaotic reaction only after customers are affected. We help keep ecommerce ready for everyday sales and further development.
Proactive monitoring
In ecommerce, response time matters. If checkout stops working, the ERP integration does not send orders or the store slows down during a campaign, the problem must be diagnosed and handled quickly according to agreed rules.
What does it include?
- incident and error handling
- agreed response times within SLA
- diagnosis of technical and operational issues
- escalation of critical tickets
- communication with the client’s teams
- support for errors after deployments and releases
Business result:
The company does not waste time looking for ownership. It has a partner who knows the system, responds according to agreed rules and helps restore stable sales faster.
SLA and incident handling
Good maintenance does not start only when something breaks. We monitor the environment, analyse recurring issues and identify elements that may threaten ecommerce stability in the future.
What does it include?
- monitoring of systems and integrations
- control of performance and environment stability
- analysis of logs, errors and recurring incidents
- updates of systems, components and dependencies
- support in release management
- recommendations for preventive actions
Business result:
Ecommerce runs more reliably and the team can reduce the number of crisis situations. Problems are detected earlier, before they affect sales, customer service or process continuity.
Safe development after launch
Maintenance does not mean stopping development. We help implement changes, fixes and new functions in a controlled way so ecommerce growth does not destabilise the store.
What does it include?
- planning and handling deployments
- testing changes before publication
- controlling the impact of changes on active processes
- post-release support
- performance and security optimisation
- system development within an agreed backlog
Business result:
The company can develop ecommerce without operational paralysis and without the risk that every change becomes a potential sales problem.
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who we are
Your Ecommerce Partner for Growth
We’re a team of over 200 ecommerce experts working across Europe — with offices in Poland, Germany, and the Netherlands.
Our clients are industry leaders, digital pioneers, and future-focused brands who see ecommerce as a strategic growth driver.
We partner with businesses that want more than just a platform — they want transformation. Together, we build scalable ecosystems, empower internal teams, and deliver measurable business outcomes.
Our expertise covers:
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