gentic commerce is rapidly becoming part of the conversation about the future of e-commerce. Alongside that interest comes a growing number of new products, predictions and scenarios for how AI agents could reshape product discovery, purchasing and customer service.
For commerce businesses, this raises a more practical question: where should we actually start?
The Agentic Commerce Maturity Index (ACMI), developed by the Agentic Commerce Alliance, is a free, vendor-neutral assessment designed to help merchants understand how prepared their organisation is for agentic commerce.
As a member of the Agentic Commerce Alliance, Strix supports the development of the initiative.
Before planning the next move, understand where you are
The conversation around agentic commerce has quickly expanded beyond individual generative AI experiments. Agents could play a role in how customers discover products, evaluate their options and move through the purchasing process. For merchants, the implications also extend to operations, data, transactions and fulfilment.
But companies are starting from very different positions.
An organisation might have sophisticated transactional capabilities while its product information is not yet ready to support new discovery channels. Another may already be experimenting with AI while large parts of its operations still depend on manual processes. A business can also have the right technology in place without having a consistent approach across the entire customer journey.
Before adding another AI initiative to the roadmap, it helps to understand that wider picture.
What is the Agentic Commerce Maturity Index?
ACMI is a self-assessment created by the Agentic Commerce Alliance, informed by conversations with mid-market merchants across Europe, the UK and the US.
It consists of 24 questions covering four pillars:
- Discovery – how products and offers can be discovered and understood through emerging interfaces and agents,
- Transaction – the readiness of purchasing and transactional processes,
- Fulfilment – order fulfilment and post-purchase processes,
- Operations – the technology, data and processes required to support agentic commerce.
Each area is assessed across five stages of maturity, from early exploration through to the most advanced level.
Once the assessment is complete, merchants receive a visual profile of their readiness, including an overall maturity score and individual results for each pillar.
This makes it easier to identify where the organisation is already well positioned and where work may still be required across technology, data or processes before moving further.
24 questions can be more useful than another AI pilot
One of the most useful aspects of ACMI is that it gives organisations a structure for the discussion.
Many agentic commerce conversations currently begin with a particular tool or technology. Being able to implement one solution, however, says relatively little about the readiness of the wider business.
ACMI provides a broader perspective.
The results can be used as a starting point for conversations between e-commerce, IT, digital, operations and senior leadership. Instead of immediately discussing which solution to implement, teams can first identify the parts of their current commerce ecosystem that deserve the most attention.
That can be particularly valuable when building a roadmap for the months ahead. Depending on the assessment, priorities may sit in product data, architecture, checkout and transactions, fulfilment processes or the organisation's ability to participate in new AI-driven channels.
Building a benchmark for agentic commerce
The current ACMI is available to merchants through an early access programme.
Feedback and results from participating organisations will help shape the next iteration, planned for Q4 2026.
Over time, aggregated results will also build a peer benchmark for the mid-market, providing a clearer view of how agentic commerce readiness is evolving across the industry.
The Agentic Commerce Alliance plans to use those insights to guide practical enablement materials, including playbooks, position papers and reference architectures focused on the gaps merchants are actually experiencing.
The assessment can therefore serve two purposes: helping an individual company understand its current position while gradually creating a broader view of maturity across the commerce market.
Find out where your organisation stands
The assessment takes around 20 minutes to complete, with results available immediately.
Whether agentic commerce is already appearing on your technology roadmap or you are still assessing what it could mean for your business, ACMI provides a useful starting point for deciding what deserves attention next.
Take the Agentic Commerce Maturity Index: https://acmi.agentic-commerce.org/